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And as long as you have posted your notice of cancellation before the end of the cancellation period, it doesn’t matter when it is actually received.
For this reason, it is always advisable to send it recorded delivery.
But unless the goods are faulty, this is not an automatic right, and you must refer to the individual shop or supplier’s returns policy.
Under certain circumstances, you are given the right to cancel over a specific period of time.
If you have any related credit agreements, these will also be cancelled.
These are effectively insurance policies and have a 45 day cancellation period with the right to a full refund if you have not made a claim in this time.
One of the most important implications of these regulations is a cooling off period of 7 days during which you have the right to cancel.
You must provide notice of cancellation in writing and it must be posted to, left at, faxed or emailed to the business address of the supplier, and you must ensure this is done no later than 7 working days after receipt of goods.
This 14 day cooling off period also covers situations where you bought a financial product from an intermediary or a broker, even if it was discussed and signed face to face.This is referred to as your cooling off period and the duration of this period depends on what you bought and the manner in which you bought it.The following are situations in which the cooling off period applies The purchase of goods and services over the internet, by phone or by mail order generally is subject to the Distance Selling Regulations.Just as with the Distance Selling Regulations, you must have been provided with a notice of your cancellation rights, otherwise the agreement may be legally unenforceable You may also invoke your 7 day cancellation rights for items over £35.00 where business is taking place away from the trader’s HQ or shop.This may include any of the following: It is also the case even when contracts are concluded at a later date, back at the trader’s shop or office – the fact that you have made your offer away from here is the important thing.